Balancing the claim process for the benefit of the insured

“We as a Chinese family were very concerned about how we would be able to understand anyone from our Insurance Company. We also had no way of knowing if we would be treated fairly as we were told that no one with our insurance company spoke Chinese.

My husband talked with many people right after the fire and he spoke with you at length and we decided you were the best suited to help us.

Fortunately, our decision to hire you turned out exactly as we wished for. You carefully got us a correct settlement for our construction of the fire damage to the house, our personal property, and even helped us pick the right contractor. The entire time you and Cyndi would take time to explain what was being done. We always felt we knew the facts as things progressed.”